National Association of Social Workers

2018 NASW Virtual Forum | November 14-15, 2018

Frequently Asked Questions

For Technical Support, please email or call 1-800-274-9390

For general questions about content, CE credits or other information about the Virtual Forum, please email NASW at

The 2018 NASW Virtual Forum: Opioid Crisis: No Community is Immune took place in “real time” live via the Internet on November 14 - 15, 2018. Registered participants are able to access and view the forum recordings from a computer or mobile device with Internet access (see Technical Requirements).

Who is hosting the 2018 Virtual Forum?

National Association of Social Workers (NASW)

Do I have to be a social worker to attend the 2018 NASW Virtual Forum?

No, in addition to social workers, we encourage other health and human services professionals to attend the Forum.

Where did the Virtual Forum take place?

The Forum took place online in “real time,” live through the Internet. Both plenary and breakout sessions were broadcast from the NASW national office in Washington, DC.

What are the dates and times of the Virtual Forum?

The Forum took place November 14-15, 2018 from 12:00pm (EDT) to 5:30pm (EDT)

Who participated?

Opioid Crisis: No Community is Immune gathered social workers and other healthcare service providers seeking to increase their knowledge and further develop their professional practice in providing the highest quality of care.

What types of sessions are included?

The Forum includes plenary and concurrent sessions.

How do I receive my CE credit?

If you viewed a program live and, in its entirety, you are entitled to receive live CE credit until January 14, 2019 and your certificate will indicate that CE was live. After January 14, 2019 you will be able to receive self-study CE credit for the recordings that you view.  Log in using your NASW credentials, then click on the Dashboard link in the menu at the top of the page.

Is registration required?

No, your registration from the live Virtual Forum is retained for you to view the recordings. 

What if I did not attend all of the live Forum events? Will I be able to view the presentation(s) at another time?

Yes. All sessions were recorded and are available on-demand. You have access to all the sessions that were presented on the day or days that you registered for. Please be aware that to complete on-demand sessions you will have to pass a post-test; also, be aware that some state licensing boards regulate “live” and “On-demand” CEs differently.

When will I receive login/password information?

You can access the Forum site at any time using your NASW credentials. You are encouraged to log in and explore the Forum website to become familiar with its features. Handouts are available to download when you are viewing the recording.

Will handouts be provided?

Plenary and breakout session PowerPoint slides, handouts, and any other presentation materials will be posted and available for participants to download and print while viewing the recording. 

System Requirements to View Live Streaming Programs

Please ensure your organization meets hardware, software and bandwidth requirements well in advance of the webcast, consult with your IT staff or consultant to ensure you are ready and available to access all elements of the event before it begins.

Step 1: Browser Tests

Please take the following browser test:

Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.

Minimum System Requirements:

2.0Ghz Processor or faster 
2 GB RAM (Greater than 2 GB recommended) 

Minimum Browser Requirements:  

Browser must support HTML-5. To detect your browser version, run  

Windows 7 or later 
Mac OS X 10.9 or later 
Chrome 60 or greater
Firefox 52 or greater
Edge 14  or greater
Safari 10 or greater
iOS 10 or greater
Internet Explorer 11
IP Addresses and Ports to Allow for HTML5: port 80, 443 (web and audio) port 80, 443 (web and audio) ports 80, 443 (web and audio) ports 80, 443 (web and audio) ports 80, 443 (web and audio)

Other Recommendations

It is recommended that you use a PC or MAC with an updated Internet Browser.
Make sure you have pop-ups blockers disabled in your Internet browser settings.
Make sure that your internet browser is Active X enabled.
Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease.
We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience.
Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers  so you can hear the presenters.

Need Further Technical Assistance?

Please send an email to or call our Customer Support Team at 800-274-9390.